Warranty and Return Policy

Hadmax Store Warranty Coverage: This policy exclusively safeguards products purchased via Hadmax’s official online store. To guarantee authenticity and warranty protection for your Hadmax Product, we strongly recommend purchasing from our official online platform.

Two-Year Limited Product Warranty: 

This warranty is applicable solely to Products sold to customers through Hadmax’s official online store.

Warrantee:Issued by Hadmax to the consumer (“Consumer” or “you”), this Warranty applies to individuals or entities who purchase a new, eligible device directly from Hadmax’s official online store. This Warranty is non-transferable and exclusive to the original purchaser.

Covered Devices:

New, physical Hadmax hardware devices (“Device”) are covered under this warranty if included in the original packaging or referenced as part of an online sales or Product set-up process. 

Exclusions: 

Exclusions: This warranty is limited and is not applicable to:

1. normal wear and tear;
2. defects or damage caused by misuse(Including the use of the product in corrosive water), accident (including without limitation collision, fire, flood, earthquake and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use with unsuitable devices, software or services;
3. use not in accordance with the documentation;
4. damage caused by third party equipment with which the Device is used;
5. commercial use or resale;
6. used or resold Products;
7. features or performance parameters pertaining to any software or services beyond the Warranted Functionality of the Device.

Additional Terms and Conditions:

• Shipping costs, gift wrapping fees, and taxes are non-refundable.
• Customers bear all shipping costs and risk for returned Products.
• Missing parts may be refused or incur a restocking fee.
• Refunds are processed within four weeks of receipt.

Limitation of Liability: Under this Warranty, Hadmax is not liable for indirect, incidental, punitive, or consequential damages, including but not limited to, loss of profits, data, use of the Device, or any associated equipment, replacement costs, or third-party claims.

Governing Law:

This Limited Warranty is governed by the laws of the China. It grants you specific legal rights, and you may have other rights that vary from state to state. Note that some states do not permit the exclusion or limitation of incidental or consequential damages, so these limitations or exclusions may not be applicable to you.

Remedies:

The exclusive remedy for the Consumer under this Warranty, and the sole responsibility of Hadmax, is that Hadmax will either repair or replace the defective Device, or update software or services to ensure the Device performs as warranted. 
The choice of repair, replacement, or software update is at Hadmax’s discretion. Replacements may be new or remanufactured. If deemed unreasonable to replace a defective Device, Hadmax may refund the purchase price.

Claims Process:

To pursue remedies under this Warranty, Hadmax must receive the Consumer’s claim before the Warranty Period expires. In compliance with applicable law, proof of purchase and adherence to registration requirements may be necessary for warranty service. The Consumer is responsible for all shipping costs to Hadmax. By sending the Device, the Consumer consents to transfer ownership to Hadmax. Hadmax is not obligated to return the original Device and any replacement will not include the Consumer’s data. Repaired or replaced Devices are warranted for either the remainder of the original Warranty Period or 90 days from receipt, whichever is longer. 

Inquiries:

For warranty claims, or if you have questions, please contact Hadmax support at dean@hadmax.com.